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Return & Exchange Policy

We want you to be completely satisfied with your purchase

Our Return Policy

At RJ Attires, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we're here to help make it right.

Key Points:
  • 7-Day Return Window: Returns accepted within 7 days of delivery
  • Unused Condition: Items must be unused, unwashed, and in original packaging
  • Tags Intact: All original tags and labels must be attached
  • Proof of Purchase: Original order confirmation or invoice required

What Can Be Returned?

✓ Eligible Items
  • • Pakistani suits with defects
  • • Wrong items received
  • • Damaged products
  • • Size exchange requests
  • • Color variations (significant)
✗ Non-Eligible Items
  • • Washed or worn items
  • • Items without tags
  • • Customized/altered items
  • • Sale/clearance items*
  • • After 7 days of delivery
*Sale items can only be exchanged for size, not returned for refund

How to Initiate a Return

1
Contact Us Within 7 Days

Email us at support@rjattires.com or WhatsApp at +91 9311000666

Include: Order number, product details, reason for return, and photos if applicable

2
Receive Return Authorization

Our team will review your request and provide a Return Authorization(RA) number

You'll receive detailed return instructions via email/SMS

3
Pack & Ship the Item

Securely pack the item in its original packaging with all tags and accessories

Include a copy of your order confirmation and RA number

4
Inspection & Processing

Once received, we'll inspect the item (within 2-3 business days)

If approved, refund/exchange will be processed immediately

Exchange Policy

Free Size Exchanges

We offer FREE size exchanges for all regular-priced items. Here's how it works:

Exchange Process:
  1. Request an exchange through email or WhatsApp
  2. Specify the new size you need
  3. Ship back the original item in unused condition
  4. Once received, we'll ship your new size within 24 hours
Exchange for Different Product

If you'd like to exchange for a different product:

  • The exchange value must be equal to or greater than the original item
  • If higher, you'll pay the difference
  • If lower, store credit will be issued for the difference

Refund Policy

Refund Timeline
Stage Timeline
Return shipping Customer's responsibility
Inspection at warehouse 2-3 business days after receipt
Refund processing 5-7 business days after approval
Credit to account Depends on your bank (3-10 days)
Refund Methods
  • Original Payment Method: Refunds are credited back to the original payment source
  • Store Credit: Optional instant store credit for faster future purchases
Note: Original shipping charges are non-refundable unless the return is due to our error (wrong/damaged item sent).

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Document immediately: Take clear photos/videos of the defect
  2. Contact us within 48 hours: Email support@rjattires.com with photos
  3. Keep all packaging: Don't discard any materials until resolved
  4. Free replacement: We'll send a replacement at no cost

We cover all shipping costs for damaged/defective items!

International Returns

For international customers:

  • Return window: 14 days from delivery
  • Customer covers return shipping costs
  • Customs duties are non-refundable
  • Exchange shipping fees may apply

Contact our international support team at international@rjattires.com

Need Help?

Email
support@rjattires.com
WhatsApp
+91 9311000666
Call Us
+91 9311000666

Business Hours: Monday - Saturday, 10 AM - 7 PM IST