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Frequently Asked Questions

Find answers to common questions about our products and services

Q: How do I place an order?

A: Simply browse our collections, select your desired products, choose size and quantity, then click "Add to Cart". Once you're ready, proceed to checkout and complete your order.

Q: Can I modify my order after placing it?

A: Yes! Please contact us within 24 hours of placing your order via WhatsApp at +91 9311000666 or email at support@rjattires.com. We'll do our best to accommodate changes if the order hasn't been shipped yet.

Q: Do you accept custom orders or alterations?

A: Currently, we offer standard sizes as listed on our product pages. For bulk or wholesale orders with customizations, please contact us through our Wholesale page.

Q: What payment methods do you accept?

A: We accept all major credit cards (Visa, MasterCard, American Express), UPI payments (Google Pay, PhonePe, Paytm), and other secure online payment methods.

Q: Is my payment information secure?

A: Absolutely! We use industry-standard encryption technology to protect your payment information. All transactions are processed through secure payment gateways.

Q: Do you offer Cash on Delivery (COD)?

A: Currently, we only accept prepaid orders. This helps us ensure faster processing and delivery of your orders.

Q: What are your shipping charges?

A: We offer FREE shipping on all orders above ₹999. For orders below ₹999, a nominal shipping fee of ₹99 applies.

Q: How long does delivery take?

A: Standard delivery takes 5-7 business days within India. Express delivery (2-3 days) is available for an additional charge.

Q: Do you ship internationally?

A: Yes! We ship worldwide. International shipping charges and delivery times vary by location. Please contact us for specific quotes.

Q: How can I track my order?

A: Once your order is shipped, you'll receive a tracking number via email and SMS. You can also visit our Track Order page to check your order status.

Q: What is your return policy?

A: We accept returns within 7 days of delivery, provided the items are unused, unwashed, and in original packaging with tags intact.

Q: How do I initiate a return or exchange?

A: Contact us at support@rjattires.com or WhatsApp +91 9311000666 within 7 days of delivery. Provide your order number and reason for return/exchange.

Q: Can I exchange an item for a different size?

A: Yes! We offer free size exchanges. The replacement item will be shipped once we receive the original item in its original condition.

Q: How long does it take to process refunds?

A: Refunds are typically processed within 5-7 business days after we receive and inspect the returned item. The amount will be credited to your original payment method.

Q: How should I care for my Pakistani suits?

A: Most of our suits require dry cleaning only. Check the care label on each garment for specific instructions. Avoid direct sunlight when drying and store in a cool, dry place.

Q: Are the colors in the photos accurate?

A: We strive to represent colors as accurately as possible. However, slight variations may occur due to lighting, photography, and monitor settings.

Q: Do I need an account to shop?

A: While you can browse without an account, creating one makes checkout faster and allows you to track orders, save addresses, and access exclusive offers.

Q: How do I reset my password?

A: Go to the login page and click "Forgot Password". Enter your registered email, and we'll send you instructions to reset your password.

Q: Is my personal information secure?

A: Yes! We take privacy seriously and never share your personal information with third parties. Your data is protected with advanced encryption.

Still Have Questions?

Our customer support team is here to help!